2020 Audi Q5 problems
Owners have filed 39 complaints with NHTSA about the 2020 Audi Q5. Electrical system is the most reported problem area, at 21% of complaints. After that come engine (10%) and forward collision avoidance (10%).
At a glance
- Complaints
- 39 filed with NHTSA
- Most reported
- Electrical system 21% of complaints
- Crashes and fires
- 7 and 1
- Injuries and deaths
- 5 and 0
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
What the data shows
Safety-related details: 7 complaints mention a crash; 1 complaint mentions a fire; 5 injuries reported. Its complaints are more severe on average than those of 90% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 14th most-complained-about out of 17 model years of the Audi Q5 with enough data (33 complaints in that window). It is also covered by 6 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Incident occurred as I was waiting third in line to add fuel to my Audi. Usually when I am in a long wait I put my vehicle in neutral and to move forward then I have to put my foot on brake to change gears. In this incident I did just that when car in front moved up, but the car suddenly accelerated forward quickly and hit with force the car in front. I put car in reverse to back off with intent to shut down car to exit in order to assess damage and provide insurance information.
Subject: Formal Complaint Regarding Vehicle Safety Issue with 2020 Audi Q5 Dear National Highway Traffic Safety Administration, I am writing to formally file a complaint regarding a critical safety issue with my 2020 Audi Q5, as advised by the New York State Division of Consumer Protection. Please find attached a copy of the Division's correspondence dated May 21, 2024, concerning my initial complaint against Audi of America, Inc., along with supporting documents pertinent to this case.
I recently purchased a 2020 audi q5. It was 6 weeks old and had about 2300 miles on the odometer. When pulling out of a parking space the car died. I could not get it started no matter what I did. I could not even get the flashers to turn on (to the ire of those trying to exit the lot.) after having it towed (I was on vacation, no less!) I learned that the electrical distribution system was defective and had to be replaced.
The contact owns a 2020 Audi Q5. The contact stated that while reversing, the rearview camera image was intermittently blank or distorted. The vehicle was taken to the local dealer and to a second dealer, Santa Monica Audi (1020 Santa Monica Blvd, Santa Monica, CA 90401), on several occasions; however, the dealers were unable to duplicate the failure. The dealers replaced the rearview camera twice; however, the failure recurred. The vehicle was not repaired.