2015 Ford Edge body & structure problems

The contact owns a 2015 Ford Edge. The contact stated that after opening the rear electronic liftgate door to retrieve items from the rear of the vehicle, the electronic liftgate door erroneously closed and struck the contact on the head, causing a minor contusion. No medical treatment was required. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted.

While driving down the interstate we hear a loud 'pop' which sounded like a balloon popping then a crackling noise. I looked back and the entire rear window on the hatch of our edge had shattered. Luckily it stayed in tact until we returned home and when I shut a door it started to break all of the way open. We were not traveling by any other vehicle at the time this happened.