2018 Ford Edge drivetrain & axles problems

The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked.

The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the contact heard a clicking noise coming from the engine compartment which resulted in the vehicle losing power. The contact stated no warning light was illuminated. The vehicle was able to be pulled over but was not restarted. The vehicle was towed to a local mechanic where it was diagnosed with needing the torque converter replaced. The vehicle was repaired but recall was not covered.