2013 Ford Escape air bags problems

I was in a car accident on july 26, 2015 and the side impact airbag did not deploy after I had received a recall notice many months prior to the accident> every time I took it to the dealership for maintenance, they said there was no "fix" yet at the time. My 2013 ford escape was totaled in the accident. I was driving at a rate of about 20/25 MPH westbound on the 2600 block on elm street on sunday 07/26/15 at about 1:30 pm cst.

The contact owns a 2013 Ford Escape. The contact stated while on the highway during rush hour driving at 30 MPH, the vehicle behind failed to slow down causing her to crash into the vehicle in front when her vehicle was rear-ended. The contact stated the seat belt's pretensions failed to function, and the air bags failed to deploy. During the impact, the contact hit her head on the steering wheel. In addition, the contact sustained a fractured nose, facial bruises, and neck injuries.