2014 Ford Escape air bags problems

Tl* the contact owns a 2014 ford escape. The contact stated that while driving at 35 MPH, another vehicle merged rapidly ahead causing a crash. The air bags failed to deploy. The contact sustained a lower back injury and the passenger located on the rear driver's side seat in a booster seat sustained a right knee injury. There was no injury to the person in the other vehicle. A police report was filed but no one was transported for medical attention.

I was driving down the highway at a normal rate of speed (65), as by vehicle began to stall out. The car stopped driving right on the highway, and I was barely able to pull it to the shoulder without getting hit by other cars. Once I pulled to the shoulder, the car began smoking. Smoke quickly filled the inside of the vehicle. Before I could roll all the windows down, the engine had burst into flames.