2017 Ford Escape drivetrain & axles problems

On october 3, 2018 at approximately 5:15 p.m. My wife was getting into our 2017 ford escape. She had the driver door open, but the key was not in the ignition and the vehicle was not running, as she was getting in she felt a jolt, the vehicle started rolling backward, the driver's door sideswiped our other car and knocked her to the ground. The car rolled across the street and struck the car port beam at the adjacent home. She yelled for help and when I got there she was trying to stop the rolling car.

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated while driving 20 MPH, the accelerator pedal was depressed but the vehicle hesitated and made abnormal sounds. The contact stated that the failure had been recurring increasingly. Additionally, the contact stated upon shifting into reverse(R), the vehicle failed to respond.