2022 Ford Escape body & structure problems

I have a foot operated lift gate and I constantly have to find the exact spot for it to open. Twice it lifted and while I was putting groceries in the back it came back down on me. The first time in smacked the back of my head and left a big knot. The second time it caught my shoulder and then I was able to get out of the way. I thought if the lift gate touched something coming down that it would go back up. It is a 2022 and does not even have 3000 miles on it. No I have not contacted the dealer.

The contact owns a 2022 Ford Escape. The contact stated while using the liftgate, the liftgate failed to stay open. The contact stated that the trunk fell and struck her on the head causing a minor injury. No medical attention was sought. On another occasion, while seated in the vehicle, the contact heard an abnormal clicking sound before the trunk opened independently. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 2,000.