2003 Ford Explorer brakes problems

Tl* the contact owns a 2003 ford explorer. The contact stated that while driving 35 MPH, she applied the brakes but the pedal traveled to the floor board and vehicle did not respond. The contact then began to rapidly pump the brakes until the vehicle decelerated. The contact suffered an injured knee due to the pressure she applied to the brake pedal. The vehicle was diagnosed by an independent mechanic, who stated that the pistons had shattered. The vehicle was repaired. The VIN was unavailable.

Emergency brake would not engage in november, 2003. Dealer "oiled" the pedal. On july 28, 2005, loud squealing sound coming from rear, and emergency brake would not engage at all. Dealer had to replace rear drums, rear shoes, and pads at a cost of $390. Emergency brake is considered a "maintenance item" and was not covered under warranty. If brakes were to fail, emergency brake would not have worked either.