2017 Ford Explorer brakes problems

Tl* the contact owns a 2017 ford explorer. While driving at an unknown speed, the contact was involved in a front end collision with a wall due to brake failure. The contact struck the steering column because the seat belt failed to properly restrain her. The vehicle was taken to the contact's residence and then to the gorno ford dealer, where it was deemed destroyed. A police report was not filed. The manufacturer was notified of the failure and stated that there were no recalls on the vehicle.

Vehicle was traveling approximately 40-50MPH on the highway, traffic stopped abruptly, collision warning system with brake support did not activate, driver attempted to make a hard stop, brakes engaged at initial push of the pedal then became unresponsive regardless of force applied to the pedal, vehicle rear-end another vehicle, air-bags did not deploy, sos post-crash alert system did not activate, 911 assist did not activate.