2004 Ford Explorer latches & locks problems

I own a 2004 ford explorer 4x4 xlt. I opened the top portion of the hatch and 100+ lbs. Came crashing on my head. (the weight is from more than just glass.) I am pregnant and almost passed out on my concrete drive. The left hinge broke off and obviously did not support the weight anymore. I was told there was not a recall and was given a $500.00 bill. I still believe this is a safety issue and there was nothing I could have done to warrant it falling on my head.

Concerning my 2004 explorer xlt. The rear hatchback that opens the back windows has a broken latch. I am very upset that this part just seemed to implode and left me unable to close the rear back window. The garage I took it to said ford informed them the part was on back order until 07-18-2011. I am wondering if this is going to be a recalled item for the garage informed me it happens quite regularly. Please let me know if I have any recourse or am entitled to reimbursement for the needed repair. .