Vehicle Data Hub

2002 Ford Explorer latches & locks problems

50 complaints about latches & locks have been filed for the 2002 Ford Explorer, which is 1% of all its NHTSA complaints.

At a glance

Complaints
50 1% of this year's complaints
Typical mileage
71,000 miles 36 complaints with mileage
Crashes and fires
2 and 0
Injuries and deaths
2 and 0

Source: NHTSA owner complaints

When latches & locks problems show up

Latches & locks complaints by mileage, 2002 Ford Explorer Complaints by odometer reading in 20,000-mile steps. The median is about 71,000 miles. 0k to 20k miles: 2 complaints 20k to 40k miles: 4 complaints 40k to 60k miles: 8 complaints 60k to 80k miles: 8 complaints 80k to 100k miles: 4 complaints 100k to 120k miles: 3 complaints 120k to 140k miles: 3 complaints 140k to 160k miles: 1 complaints 160k to 180k miles: 2 complaints 180k to 200k miles: 0 complaints 200k+ miles: 1 complaints 040k80k120k160k200k miles Typical: 71,000 miles
Based on 36 complaints that include mileage. 39% were reported before 60,000 miles. The amber marker shows the median: half of these complaints happened before that mileage.
View the numbers
MileageComplaints
0k to 20k miles2
20k to 40k miles4
40k to 60k miles8
60k to 80k miles8
80k to 100k miles4
100k to 120k miles3
120k to 140k miles3
140k to 160k miles1
160k to 180k miles2
180k to 200k miles0
200k+ miles1

What the data shows

Of the 36 latches & locks complaints that report mileage, the median is about 70,000 miles, and 39% were reported before 60,000 miles.

These complaints mention 2 crashes, 2 injuries.

What owners wrote

Ford replaced the liftgate glass hinge on this explorer per your recall notice on sept. 1, 2005. On january 13, as I closed the liftgate (gently, not slamming it) it exploded into shards of glass that went all over the garage and cut my face. Glass flew in front of the car. I had only closed the liftgate approximately 2 inches from its full open position when this occurred. There was nothing to impede the closure, and the liftgate did not strike anything on its way down.

Reported at 75,312 miles, January 2007 Injury

Severe cracks in back window housing. Crack is so severe, consideration of window falling out is possible. Information panel registers door ajar which consequently flashes internal lights, re-locks doors, sets warning bells to go off. Often, door ajar does not register, but electric locks lock re-lock and lock many times with warning bells going off, interior lights flickering,many times in one instance. All activities happen intermittently, without cause or reason causing severe distraction to driver.

Reported at 101,589 miles, January 2009

Other problems reported for the 2002 Ford Explorer

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Latches & locks problems across all Ford models