2000 Ford Taurus brakes problems

Consumer was traveling about 25MPH on a side street while it was raining at that evening. She was going down a mountain hill and vehicle stalled without prior warning. Vehicle started to slide to left into the cross lane. She applied brakes, and there was no response. Then, she slammed into a mud enbankment. Started vehicle up, and she drove away to the service department. A week before that incident, service department kept vehicle for five days.

Tl* the contact owns a 2000 ford taurus. The contact stated that while driving 40 MPH downhill with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop. The contact mentioned that in order to stop the vehicle, she had to shift into neutral and drive over the sidewalk, crashing into a sign. A police report was filed and no injuries were reported. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure who filed a report on the contact's behalf.