1999 Ford Windstar steering problems

Hose was replaced at lee jarmon ford in carrollton, tx (different from purchased dealer given above) in conjunction with a failed power steering pump replacement. Hose was original equipment sent from another dealer. Hose has built in bend causing it to contact exhaust manifold when installed and fail due to heat. Failed hose leaked fluid onto catalytic converter directly below and fire resulted. Due to proximity to a local car repair shop fire extinguishers were used to put it out immediately.

Tl* the contact owns a 1999 ford windstar. The contact was driving approximately 10 MPH when the vehicle began pulling to the right abnormally. The contact then received notification of a manufacturers steering recall and the vehicle was taken to the dealer who advised that the vehicle was not repairable. The dealer offered to buy back the vehicle but later advised that the vehicle was able to be repaired. The vehicle was not repaired. The current mileage was 105,000 and the failure mileage was 100,000.