2002 Ford Windstar air bags problems

While driving vehicle air bag warning light flashed on and off. The dealership serviced vehicle but found no problem. Vehicle was in a severe frontal collision while driving at 30/35 MPH. The air bags didn't deploy upon impact. Dealership and ford customer service were notified. No one from ford would send someone out to collect information from the collision box. They stated for the consumer to bring in the vehicle after it was repaired so they could check the air bags again. Vehicle sustained over $10,000.

Tl*the contact owns a 2002 ford windstar. When the vehicle was started, the air bag indicator illuminated on the instrument panel. The indicator would not dim once the vehicle was in motion. The following day, the contact called the dealer and was informed that the air bags would not deploy if the indicator remained lit. The dealer also stated that there were no recalls available for the failure; therefore, they were not liable for the repairs. The manufacturer was not notified.