2003 Jeep Grand Cherokee transmission problems

Tl*the contact owns a 2003 jeep grand cherokee. While driving approximately 60 MPH, the contact activated the heated seats, which took approximately five minutes to warm up. Three minutes later, the seat warmed up excessively and caused mild burns to her body. The dealer stated that her VIN was not included in NHTSA campaign id number 06v197000 (seats:front assembly:seat heater/cooler), although the failure was identical. The contact would have to repair the vehicle at her own expense.

I have made 4 trips to the service department for a problem with my brakes. The car shakes when pressure is gently applied to the brakes. The dealer has done nothing except replacing the rotors and the gear box. The problem has not been solved. Also, the car makes a loud klunking noise when the car is put into reverse or taken out of reverse. Once again, the dealer says it is normally, depsite the fact any normal person could tell something is definetly wrong with the transmission.