2024 Lexus RX problems
NHTSA has received 85 complaints about the 2024 Lexus RX, and 24% of them involve electrical system. After that come engine (9%) and forward collision avoidance (8%).
At a glance
- Complaints
- 85 filed with NHTSA
- Most reported
- Electrical system 24% of complaints
- Crashes and fires
- 2 and 0
- Injuries and deaths
- 10 and 0
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
What the data shows
Safety-related details: 2 complaints mention a crash; 10 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2024 ranks 2nd most-complained-about out of 23 model years of the Lexus RX with enough data (85 complaints in that window). It is also covered by 4 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The car comes with proactive driver assist. The system when activated will cause the car to unexpectedly turn the wheel and lunge usually left if the system suspects you are going off of track. It works even on unmarked 2 lane country roads. Very disconcerting and dangerous. My wife was then subsequently in a serious accident on a slippery and snowy night that totaled the car.
I am reporting a recurring electrical and mechanical system failure on a 2024 Lexus RX 350h Luxury. On [XXX], the vehicle suffered a total power loss that rendered the electronic door latches unresponsive to all inputs. Because the occupants were a [XXX] and a [XXX] strapped into car seats, they were physically unable to reach the interior manual overrides. Critically, the mechanical backup key also failed to unlock the vehicle from the exterior, preventing immediate rescue.
The contact owns a 2024 Lexus RX. The contact stated that while idle at a red stoplight, the entire vehicle began to violently jerk back and forth. No warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a software malfunction, and the failure was replicated. The vehicle was repaired. Medical attention was sought for severe depression, anxiety, PTSD, memory loss, concussion, head, neck, and back injuries. No police report was filed.
The contact owned a 2024 Lexus RX 350H. The contact stated that while the vehicle was parked and running, it unexpectedly turned off with the electronic malfunction error message displayed. The vehicle could not able to be restarted, and the contact was unable exit the vehicle due to the failure of the power locks. Roadside Assistance assisted with removing the contact from the vehicle. The vehicle was taken to the dealer, where it was diagnosed with battery failure.