2017 Ram Promaster problems
The 2017 Ram Promaster has 93 complaints on file with NHTSA. The largest share (24%) concerns engine. Next are electrical system (22%) and drivetrain & axles (15%).
At a glance
- Complaints
- 93 filed with NHTSA
- Most reported
- Engine 24% of complaints
- Crashes and fires
- 4 and 5
- Injuries and deaths
- 0 and 0
- Typical mileage
- 37,000 miles 45 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 16 |
| 20k to 40k miles | 7 |
| 40k to 60k miles | 7 |
| 60k to 80k miles | 7 |
| 80k to 100k miles | 4 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 2 |
| 140k to 160k miles | 1 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 1 |
What the data shows
Of the 45 complaints that include odometer readings, half describe a problem before roughly 37,000 miles.
Safety-related details: 4 complaints mention a crash; 5 complaints mention a fire.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2017 ranks 5th most-complained-about out of 10 model years of the Ram Promaster with enough data (68 complaints in that window). It is also covered by 10 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
01/29/2020 sunlight 1 dodge promaster with 9000 miles at 9am pst errupted in flames. A security camera caught the event on camera, 9am pst. The vehicle smoked white smoke from the engine compartment area for 20 minutes and errupted with engulfing orange flames, and noise that alerted the dog inside the house. 911 was called and firemen worked for 3 hours to put out the flames.
The contact owned a 2017 Ram Promaster 3500. The contact stated that after parking the vehicle on the side of his house, he received an alert from a sensor camera attached to his home. When the contact checked the alert, he saw that the vehicle had caught fire. The contact immediately called the fire department and they were able to extinguish the fire once they arrived. No injuries were reported.
The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard.
When shifting from park to drive, after starting vehicle that has been off for hours, the truck will abruptly lurch forward and be resistant to braking. Only way to settle it down is shifting into neutral. This has happened about 5 times since I've owned it. Bought it at 13,000 mi. It's now at 25,000 mi.
I had the vehicle serviced under a different recall notice and when it was picked up from the dealer the emergency brake would not disengage. I tried to drive the vehicle and it made a loud sound from the driver side rear wheel and on inspection the dealership determined that when the emergency brake was released in the cab but it was not releasing at the back drum. This could have caused a fire, damage to the vehicle, or a wreck if the brake had engaged during driving or had not fully disengaged prior to driving.