2016 Ford Explorer seats problems

Tl* the contact owns a 2016 ford explorer. While the vehicle was parked, the contact's mother accidentally pushed the seat button and it caused the seat to collapse, snap down, and flip to the other side. The contact's mother became caught in the seat and sustained bruises. The contact's young child also became caught in the seat and had to be pulled out. The dealer was and manufacturer were not notified of the failure. The VIN was unknown. The approximate failure mileage was 18.

3rd row seats stopped working, seats stuck in stowed position (so I can't get to my spare tire.) no motor sounds, rear interior lights also stopped working. We haven't used the stow feature so much that it should cease to function. We have replaced the fuse, no change. Because there is no way to operate the 3rd row seats while the car is in motion, all of the operation and troubleshooting of the third row seats have happened while the vehicle was stopped and in park.