2022 Ford Maverick Hybrid brakes problems

The contact’s husband who owns a 2022 Ford Maverick. The contact stated that while her husband was reversing to complete a 3-point turn, the brakes failed to respond while the brake pedal was depressed, causing the vehicle to drive into a ditch and then crashed into a large boulder alongside the driveway. The contact stated that the pre-crash alert illuminated prior to the crash. The rear passenger's side bumper was damaged, and wires were hanging down.

The contact owns a 2022 Ford Maverick. The contact stated while driving at various speeds and depressing the brake pedal, the brakes were grabbing, causing the vehicle to abruptly stop. The vehicle was taken to the local dealer who performed a software update under an unknown TSB; however, the failure persisted. The local dealer was notified of the failure, but no additional assistance was provided. The manufacturer was not notified of the failure. The failure mileage was 20.