2013 Ford Redundant C-Max Hybrid problems
NHTSA has received 177 complaints about the 2013 Ford Redundant C-Max Hybrid, and 28% of them involve electrical system. Next are engine (10%) and steering (8%).
At a glance
- Complaints
- 177 filed with NHTSA
- Most reported
- Electrical system 28% of complaints
- Crashes and fires
- 12 and 0
- Injuries and deaths
- 9 and 0
- Typical mileage
- 30,000 miles 154 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 69 |
| 20k to 40k miles | 23 |
| 40k to 60k miles | 23 |
| 60k to 80k miles | 12 |
| 80k to 100k miles | 15 |
| 100k to 120k miles | 4 |
| 120k to 140k miles | 3 |
| 140k to 160k miles | 2 |
| 160k to 180k miles | 1 |
| 180k to 200k miles | 1 |
| 200k+ miles | 1 |
What the data shows
Of the 154 complaints that include odometer readings, half describe a problem before roughly 30,000 miles. For electrical system specifically, the median reported mileage is about 16,000 miles (46 complaints with mileage).
Safety-related details: 12 complaints mention a crash; 9 injuries reported.
It is also covered by 2 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
From park, sudden forward acceleration and hit wall, I hit the steering column, no braking, car reversed from impact, still could not change gears, pulled emergency brake and car stopped, engine still revving up, pushed button and it stopped.
Purchased used c-max 2013 on or about 15 october 2014. Visited ford dealer 3 times. The next morning the car was found dead in our drive way. Charged the battery at 12 amps for 2-2.5 hours and read 75% charge. There were no indications of battery or charging system malfunction. Called the ford dealer and tried to drive to dealer located 15-20 minutes away. Stopped at red light and proceeded through light when green.
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving 35 MPH, the hatchback ajar message was displayed. The contact attempted to raise the liftgate; however, the liftgate failed to raise up. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.