2018 Honda CR-V steering problems

Relevant to NHTSA campaign number: 18v663000, our 2018 honda cr-v exhibited the behavior described in the recall notice resulting in accident (vehicle hitting telephone pole). Same make and model listed in the recall however the VIN search does not return as part of the recall. Turning the steering fully to the right while exiting a car wash resulted in the 'steering assist' applying force in the opposite direction causing loss of control, collision and injury.

The contact owns a 2018 Honda CR-V. The contact stated while parking the vehicle, the steering wheel became stiff without any warning, causing the contact to strike the vehicle parked next to the contact, causing damages to the front end of the contact’s vehicle and damages to the rear end of the other vehicle. The contact shut down the vehicle and then restarted the vehicle and the steering wheel started operating normally. The vehicle was towed to the dealer, but the vehicle was not diagnosed.