2019 Honda CR-V steering problems

Tl* the contact owns a 2019 honda cr-v. While the contact's husband was driving at an unknown speed, the vehicle turned left instead of right. As a result, the contact's vehicle crashed into another vehicle. A police report was not filed. The contact's husband sustained injuries that did not require medical attention. The vehicle was damaged, but was not towed. Prior to the crash, the contact called an unknown dealer about the steering failure and was informed that it was not a life or death situation.

The contact's wife owns a 2019 Honda CR-V. The contact stated while driving at various speeds, the steering wheel became sticky while attempting to steer the vehicle. The dealer was notified of the failure and the contact was informed that the vehicle was not under recall. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 24V744000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure.