2011 Lexus ES350 problems
Owners have filed 161 complaints with NHTSA about the 2011 Lexus ES350. Air bags is the most reported problem area, at 90% of complaints. After that come electrical system (2%) and cruise control (1%).
At a glance
- Complaints
- 161 filed with NHTSA
- Most reported
- Air bags 90% of complaints
- Crashes and fires
- 12 and 0
- Injuries and deaths
- 8 and 0
- Typical mileage
- 50,000 miles 29 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 3 |
| 20k to 40k miles | 7 |
| 40k to 60k miles | 8 |
| 60k to 80k miles | 2 |
| 80k to 100k miles | 8 |
| 100k to 120k miles | 1 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Among the 29 complaints that report mileage, the typical (median) problem appeared at about 50,000 miles. For air bags specifically, the median reported mileage is about 47,000 miles (19 complaints with mileage).
Safety-related details: 12 complaints mention a crash; 8 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2011 ranks 2nd most-complained-about out of 10 model years of the Lexus ES350 with enough data (126 complaints in that window). It is also covered by 3 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
2011 lexus es350. Consumer writes in regards to vehicle acceleration problems. *smd the consumer stated when her husband moved the gear from park, to drive, the vehicle shot out like a rocket. The vehicle went through and broke an iron gate, smashed some electrical equipment, took down a tree and another one fell on top of the vehicle crushing and breaking the driver's side window. The vehicle finally stopped under the stairway to an upstairs condo wall.
Tl* the contact owns a 2011 lexus es350. The contact stated that another vehicle crashed into the driver's side of the vehicle. The air bags did not deploy. The contact was treated for post concussion syndrome, temporary hearing loss on her left ear and severe left shoulder, elbow, and knee injuries. A police report was filed. The manufacturer was made aware of the failure. The vehicle was destroyed. The failure mileage was 28,000.
Air bag did not inflate vehicle stationary in traffic when hit from rear driving vehicle into another car on rt 27 sunrise highway.
Tl* takata recall. The contact owns a 2011 lexus es350. The contact received notification of NHTSA campaign number: 16v340000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vine tool confirms parts not available. Updated 12/23/16 updated 01/03/17.