2017 Chrysler Pacifica Plug-IN Hybrid problems
Owners have filed 127 complaints with NHTSA about the 2017 Chrysler Pacifica Plug-IN Hybrid. Electrical system is the most reported problem area, at 24% of complaints. After that come engine (15%) and hybrid & electric propulsion (15%).
At a glance
- Complaints
- 127 filed with NHTSA
- Most reported
- Electrical system 24% of complaints
- Crashes and fires
- 2 and 11
- Injuries and deaths
- 7 and 0
- Typical mileage
- 11,000 miles 60 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 38 |
| 20k to 40k miles | 10 |
| 40k to 60k miles | 3 |
| 60k to 80k miles | 8 |
| 80k to 100k miles | 1 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Among the 60 complaints that report mileage, the typical (median) problem appeared at about 10,000 miles. For electrical system specifically, the median reported mileage is about 16,000 miles (11 complaints with mileage).
Safety-related details: 2 complaints mention a crash; 11 complaints mention a fire; 7 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2017 ranks 3rd most-complained-about out of 8 model years of the Chrysler Pacifica Plug-IN Hybrid with enough data (115 complaints in that window). It is also covered by 6 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames.
The contact owned a 2017 Chrysler Pacifica. The contacted stated the vehicle was parked in the garage when the battery caught on fire. The fire expanded all throughout the contacts home. The fire department extinguished the fire. A fire report was not filed. The wife suffered minor burns and smoke inhalation since the fire reached her bedroom as she was sleeping. The wife was taken to the hospital for medical attention. The vehicle was destroyed as it was consumed by the fire.
Car was powered on, put in reverse and we began backing down a steep driveway. Part of the way down the motive power cut out, we lost power steering and power brakes and could not operate the gear shifter. We could not get the vehicle to restart on the hill but were able to roll down to the bottom. Once at the bottom we were able to restart the vehicle normally.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 MPH, the vehicle stalled. The contact stated that the charging malfunction warning light was illuminated.
Other model years of the Pacifica Plug-IN Hybrid
Best and worst years for the Chrysler Pacifica Plug-IN Hybrid