2013 Ford F-150 electrical system problems

Tl* the contact owns a 2013 ford f-150. The contact stated that while driving at approximately 40 MPH, the instrumental panel caught on fire and flames emitted through the vents and melted the dash board on the front passenger side area. The contact sustained third degree burns to the right hand, the front seat passenger sustained smoke inhalation, and the rear passenger suffered emotional stress that all required medical attention. The vehicle was towed for further inspection. The manufacturer was not notified.

Remote started my 2013 f-150 raptor and it ran in the drive way for 3-4 min. Started down the road and turned on the rear defrost. After about 2 min, the rear window popped and shattered behind me. After researching, looks to be a known issue that ford seems to not want to acknowledge. I called them today and the customer service rep acted like he did not know of any past issues. Hopefully this will get the attention it needs soon.