2017 Ford F-150 wipers, windshield & visibility problems

Tl* the contact owns a 2017 ford f-150. The contact stated that the vehicle was started remotely and the contact smelt burning plastic. When the contact entered the vehicle, the rear window exploded both outward and inward with some glass on the backseat. The contact exited and examined the vehicle and he disconnected the battery as a precaution. The contact lives in the us and was visiting relatives in canada.

Tl* the contact owns a 2017 ford f-150. The contact stated that the windshield washer fluid became frozen and would not spray to clean the front windshield. The vehicle was not diagnosed or repaired. Taylor ford (13500 telegraph rd, taylor, mi) and the manufacturer were notified of the failure. The failure mileage was 45,000.