2012 Ford Fusion latches & locks problems

Tl* the contact owns a 2012 ford fusion. The contact stated that the driver side internal door handle failed to open the door. As a result, the contact had to roll the window down and open the door using the exterior door handle. The failure recurred multiple times. The vehicle was taken to an independent mechanic for diagnostic testing the manufacturer was notified of the failure. The approximate failure mileage was 40,000. The VIN was unavailable.

Tl* the contact owns a 2012 ford fusion. The contact stated that the front passenger's side door locking mechanism malfunctioned and the door would not remain closed. The cause of the failure was not determined. Vehicle was repaired. The local dealer alan vigil ford located at 6790 mt zion blvd, morrow, ga 30260 and the manufacturer were notified of the failure but, no assistance was offered. The failure mileage was 158,000. The VIN was not available. Consumer stated door latch was replaced.