2016 Ford Fusion latches & locks problems

On november 25, 2016 at approximately 5:00 pm, my son opened the door with a defective child safety lock while the car was moving 65 MPH on the highway in maryland. After we quickly pulled over, we were unable to close the door as there was a metal piece blocking the closing mechanism. We called emergency road side services at 5:20 pm and was told a tow truck would bring us another car with an eta of 8:27 pm. Four calls were made up to 10:41pm to find out when the truck would arrive.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the front passenger’s side door inadvertently opened with the door ajar light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired. The contact stated that a year later while driving at an undisclosed speed, the rear driver’s side door inadvertently opened. The door ajar light illuminated.