2013 Ford Fusion latches & locks problems

Tl* the contact owns a 2013 ford fusion. While driving at 10 MPH, the front passenger door became inoperable and opened without warning. The passenger sustained injury to the right elbow and medical attention was required. The vehicle was taken to a dealer, who diagnosed that the front passenger door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 15,000.

Tl* the contact owns a 2013 ford fusion. The contact stated that while driving at approximately 45 MPH, the front passenger side door opened without warning. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was included in NHTSA campaign number: 15v246000 (latches,locks,linkages); however, the parts to do the repair was unavailable.