2020 Ford Transit Connect problems
The 2020 Ford Transit Connect has 41 complaints on file with NHTSA. The largest share (24%) concerns drivetrain & axles. Next are brakes (15%) and wipers, windshield & visibility (15%).
At a glance
- Complaints
- 41 filed with NHTSA
- Most reported
- Drivetrain & axles 24% of complaints
- Crashes and fires
- 2 and 2
- Injuries and deaths
- 0 and 0
- Typical mileage
- 17,000 miles 18 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 10 |
| 20k to 40k miles | 3 |
| 40k to 60k miles | 0 |
| 60k to 80k miles | 3 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 1 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 1 |
| 200k+ miles | 0 |
What the data shows
Of the 18 complaints that include odometer readings, half describe a problem before roughly 17,000 miles.
Safety-related details: 2 complaints mention a crash; 2 complaints mention a fire.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 5th most-complained-about out of 11 model years of the Ford Transit Connect with enough data (35 complaints in that window). It is also covered by 8 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Vehicle operator was traveling too fast when merging, 65 MPH, then lost control and struck a safety barrier. A few minutes after the crash, a fire started from the front of the vehicle. See attachment.
After the driver I stopped at a stop light after getting off the freeway, he the accelerator pedal and there was barely any power. The vehicle had trouble accelerating and was putting. The driver pulled over and checked the temperature gauge, which was fine, and there were no blinking lights indicating any malfunction. The driver then proceeded but the vehicle was still putting. After passing the next intersection, the driver smelled an odd fume. They pulled over and saw smoke coming out from under the hood.
Transmission failure in my 2.0L Ford Transit Connect at approximately 94,000 miles. When I shift into reverse, the van sometimes drives forward instead of backing up — as if the transmission is confused or stuck in the wrong gear. Over time, reverse completely stopped working altogether. Additionally, after coming to a full stop (such as at a red light), the van occasionally stalls or becomes unresponsive when pressing the gas pedal. This creates dangerous situations in traffic.
The contact owns a 2019 Ford Transit Connect. The contact stated while driving 20 MPH, the transmission was shifting very rough. There was no warning light illuminated. The contact pulled over on the side of the road and had the vehicle towed to the dealer. The dealer stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in a recall regarding the failure.
The contact owns a 2020 Ford Transit Connect. The contact stated that while the vehicle was parked, there was condensation leaking from the top of the windshield. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V192000 (Visibility). The manufacturer was notified of the failure. The failure mileage was 19,000.