2020 Honda Pilot problems
Owners have filed 814 complaints with NHTSA about the 2020 Honda Pilot. Electrical system is the most reported problem area, at 26% of complaints. After that come forward collision avoidance (16%) and engine (13%).
At a glance
- Complaints
- 814 filed with NHTSA
- Most reported
- Electrical system 26% of complaints
- Crashes and fires
- 15 and 7
- Injuries and deaths
- 21 and 0
- Typical mileage
- 4,000 miles 223 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 169 |
| 20k to 40k miles | 20 |
| 40k to 60k miles | 11 |
| 60k to 80k miles | 10 |
| 80k to 100k miles | 9 |
| 100k to 120k miles | 1 |
| 120k to 140k miles | 3 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Among the 223 complaints that report mileage, the typical (median) problem appeared at about 4,000 miles. For electrical system specifically, the median reported mileage is about 2,000 miles (91 complaints with mileage).
Safety-related details: 15 complaints mention a crash; 7 complaints mention a fire; 21 injuries reported. Its complaints are less severe on average than those of 84% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 5th most-complained-about out of 24 model years of the Honda Pilot with enough data (696 complaints in that window). It is also covered by 11 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The contact owns a 2020 Honda Pilot. Upon purchase of the vehicle, the contact heard an abnormal, screeching noise emit from the front driver-side tire. The contact's husband took the vehicle to a dealer where they found no defect with her rotors or tires. The contact stated that while in stop and go traffic, the brake warning light appeared on the instrument panel as the vehicle independently came to a sudden stop; the contact was able to resume normal operation after the failure.
My husband was getting off the highway when a car ahead of him braked suddenly. He attempted to hit the brakes, but the car did not stop. The automatic stop crash feature did not turn on. The abs did not work. Ultimately, crashing into the car ahead of him. Manufacturer Safety-related recall issued NHTSA #23V-174 Recall #FE5 2020-22 Multi-Model Door Mirror Glass Safety Recall Status: Remedy Available
While driving, crackling and popping started coming out of speakers, even with radio off. The infotainment system then said "network signal lost" and the dashboard display with the speedometer started rebooting over and over again until I shut the car off and turned it back on. This is a significant safety issue since the displays go blank, I can't tell how much gas I have, the rear-view camera doesn't work and I can't tell how fast I'm going.
The electrical system to the communication hub is faulted. The entire console goes off in the middle of the drive including the speedometer and other aspects of the communication console. At times it reboots in few minutes and others it has stayed blank for over 10 minutes and once it was totally shut down till I took it to the dealership for repair. This happens in motion. The dealership has to repair for two days with the help of the honda factory.