2016 Mercedes-Benz Sprinter 2500 problems
NHTSA has received 43 complaints about the 2016 Mercedes-Benz Sprinter 2500, and 21% of them involve air bags. Next are cruise control (12%) and brakes (9%).
At a glance
- Complaints
- 43 filed with NHTSA
- Most reported
- Air bags 21% of complaints
- Crashes and fires
- 0 and 1
- Injuries and deaths
- 0 and 0
- Typical mileage
- 25,000 miles 19 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 3 |
| 20k to 40k miles | 11 |
| 40k to 60k miles | 2 |
| 60k to 80k miles | 0 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 3 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 19 complaints that include odometer readings, half describe a problem before roughly 25,000 miles.
Safety-related details: 1 complaint mentions a fire. Its complaints are less severe on average than those of 91% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2016 ranks 5th most-complained-about out of 9 model years of the Mercedes-Benz Sprinter 2500 with enough data (33 complaints in that window). It is also covered by 15 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Rv transfer switch caught fire while sleeping. 5100 series transfer switch. Consumer stated didn't know why it happened but could of been the vibration which may have loosen the screws.
The coach comes with 2 sets of two seatbelts. The driver and passenger seatbelts work fine, as designed. The two other seatbelts installed in the bench seat behind the driver are too short to be used by an adult or a child seat. We called thor and advised them of the problem. Their response was that the seat belts were of the correct length as far as the engineering was concerned.
Tl* the contact owns a 2016 mercedes benz sprinter 2500. The contact stated that the recall notice for NHTSA campaign number: 17v149000 (power train) was received on march of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The VIN tool confirms parts not available.
Mercedes benz refuses for over a year to fix my airbags passenger seat airbag deployed with no accident. Just driving about 25 miles an hour it employed at of now nowhere but airbag didn't come out
My 2016 2500 sprinter continues to have wheel speed sensor failures every 2k-3k miles. When this happens the transmission acts erratically, anti-lock brake system starts to engage and disengage sporadically and the van sometime accelerates and prevents stopping. This creates a very dangerous situation, especially when in the rain or even heavy traffic. Evntually once the system detects the failure it lights up three light on the dash and disables the anti-lock brakes, esp, and traction control.