2019 Mercedes-Benz Sprinter 2500 problems
NHTSA has received 95 complaints about the 2019 Mercedes-Benz Sprinter 2500, and 16% of them involve steering. Next are drivetrain & axles (14%) and brakes (12%).
At a glance
- Complaints
- 95 filed with NHTSA
- Most reported
- Steering 16% of complaints
- Crashes and fires
- 14 and 6
- Injuries and deaths
- 5 and 0
- Typical mileage
- 15,000 miles 54 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 30 |
| 20k to 40k miles | 13 |
| 40k to 60k miles | 8 |
| 60k to 80k miles | 0 |
| 80k to 100k miles | 3 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 54 complaints that include odometer readings, half describe a problem before roughly 15,000 miles. For steering specifically, the median reported mileage is about 4,000 miles (12 complaints with mileage).
Safety-related details: 14 complaints mention a crash; 6 complaints mention a fire; 5 injuries reported. Its complaints are more severe on average than those of 82% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2019 ranks 2nd most-complained-about out of 9 model years of the Mercedes-Benz Sprinter 2500 with enough data (93 complaints in that window). It is also covered by 42 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE. Consumer stated delivery driver had the vehicle on park and left the vehicle to deliver a package. While outside the vehicle, he heard a noise and vehicle began rolling downhill. As it rolled he heard a clicking noise (believed to be the parking pawl attempting to engage). We performed a joint inspection of the vehicle (VIN XXXXXX) with Mercedes.
The contact's client was utilizing a 2019 Mercedes- Benz Sprinter 2500 for work. The contact stated while the vehicle was in park, the driver exited the vehicle however, it rolled backward, flipped over, and crushed the driver's legs. There were no warning lights illuminated. The driver sustained road and chemical burns and medical attention was provided. A police report was filed. There was no report of a fire or airbag deployment. The vehicle was towed to an independent lot. The local dealer was not contacted.
Tl* the contact owns a 2019 mercedes-benz sprinter 2500. The contact stated he detected an abnormal odor inside of the cabin of the vehicle. The contact stated he suffered from headaches when inside the vehicle. The vehicle was taken to local dealer mercedes benz of san francisco service center (1480 folsom st, san francisco, ca 94103) where they sent the vehicle to a body shop to have both rear doors adjusted. The contact stated he continued to experience the failure.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure.