2021 Mercedes-Benz Sprinter 2500 problems
NHTSA has received 82 complaints about the 2021 Mercedes-Benz Sprinter 2500, and 20% of them involve forward collision avoidance. Next are electrical system (11%) and brakes (10%).
At a glance
- Complaints
- 82 filed with NHTSA
- Most reported
- Forward collision avoidance 20% of complaints
- Crashes and fires
- 4 and 0
- Injuries and deaths
- 1 and 0
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
What the data shows
Safety-related details: 4 complaints mention a crash; 1 injury reported. Its complaints are less severe on average than those of 83% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2021 ranks 3rd most-complained-about out of 9 model years of the Mercedes-Benz Sprinter 2500 with enough data (82 complaints in that window). It is also covered by 18 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideways and reach down with your foot to the step. On the seat which is attached to the metal frame there is a plastic piece which holds the seat switch, which is held on by a plastic plug and a reusable plastic rivet. As you enter or exit the van and use the step your weight pushes the leather seat against the plastic which holds the seat switch and causes the attachments to fail causing you to fall.
Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Van began sliding down the driveway and hit customer's trees. If trees had not been there, van would have hit the customer's house.
Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds, the vehicle would inadvertently abruptly stop every 20 minutes. The contact stated that the Forward Collision-Avoidance Automatic: Dynamic Brake Support/Brake Assist warning light would illuminate prior to the failure. The contact disabled the brake assist; however, the failure recurred. The vehicle was taken to the local dealer to be diagnosed.
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving at an unknown speed, the air conditioning system failed to function properly. The contact pulled over and looked underneath the vehicle and noticed that the alternator belt and serpentine belts were not properly seated and were hanging down loosely. The vehicle continued to operate normally.