2014 Mercedes-Benz Sprinter 3500 problems
NHTSA has received 84 complaints about the 2014 Mercedes-Benz Sprinter 3500, and 23% of them involve air bags. After that come brakes (18%) and cruise control (13%).
At a glance
- Complaints
- 84 filed with NHTSA
- Most reported
- Air bags 23% of complaints
- Crashes and fires
- 4 and 1
- Injuries and deaths
- 0 and 0
- Typical mileage
- 23,000 miles 59 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 22 |
| 20k to 40k miles | 21 |
| 40k to 60k miles | 13 |
| 60k to 80k miles | 0 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 2 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 1 |
| 200k+ miles | 0 |
What the data shows
Among the 59 complaints that report mileage, the typical (median) problem appeared at about 23,000 miles.
Safety-related details: 4 complaints mention a crash; 1 complaint mentions a fire. Its complaints are less severe on average than those of 84% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2014 ranks 3rd most-complained-about out of 8 model years of the Mercedes-Benz Sprinter 3500 with enough data (55 complaints in that window). It is also covered by 7 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
In june of 2020 this vehicle caught on fire, originating in the engine compartment according to my driver. The vehicle was a total loss resulting in no bodily harm and my insurance company paid me a settlement and is still investigating last I heard. I also had to replace two wheel speed sensors out of pocket that my local dealer didn't recognize they should have been covered under warranty. My dealer did eventually acknowledge they should have been covered, but refuse to reimburse since they didn't do the work.
While traveling at low speed, the e. V. S. Ltd. Medical attendant seat felt loose. On moving it slightly, the seat base separated and the seat fell off with half the base. Upon inspection of the additional seat bases, there were several cracks in the base welds found. All bases have had to be replaced. These seats are advertised as meeting fvmss 207/210 testing.
I have been experiencing the brakes felt very soft and made long braking distance. When I towed the small SUV, I thought it was normal because I was driving with over its gvwr. But all the time I have to step more time(like pumping) to stop even on driving under 40MPH. It never allow me to step one time.
Breaks are soft and spongy and the pedal goes within 1-inch from the floor. This is very nerve racking and unsafe. I have to start applying the breaks far ahead from where is normal and hope I stop in time. This rig is heavy and the breaks should work just the opposite to give more time to stop. Had breaks checked at dealer and they said they can't find anything wrong but wanted to charge me to flush breaks. Went to manager and they paid the cost to flush but the problem is still the same.
ABS, traction control and stability control lights came on while going down the road. This obviously disabled all of the above functions. Cause of failure was verified to be a faulty lh wheel speed sensor by the repair shop.