2019 Mercedes-Benz Sprinter 3500 problems
NHTSA has received 46 complaints about the 2019 Mercedes-Benz Sprinter 3500, and 13% of them involve brakes. After that come drivetrain & axles (13%) and electrical system (13%).
At a glance
- Complaints
- 46 filed with NHTSA
- Most reported
- Brakes 13% of complaints
- Crashes and fires
- 5 and 1
- Injuries and deaths
- 1 and 0
- Typical mileage
- 10,000 miles 18 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 15 |
| 20k to 40k miles | 2 |
| 40k to 60k miles | 0 |
| 60k to 80k miles | 0 |
| 80k to 100k miles | 1 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Among the 18 complaints that report mileage, the typical (median) problem appeared at about 10,000 miles.
Safety-related details: 5 complaints mention a crash; 1 complaint mentions a fire; 1 injury reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2019 ranks 4th most-complained-about out of 8 model years of the Mercedes-Benz Sprinter 3500 with enough data (41 complaints in that window). It is also covered by 41 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the contact was inspecting under the hood of the vehicle. The grommets under the hood detached and the hood fell and struck the contact on the head. The contact sustained bruising on the right arm which did not require medical attention. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 3,400.
The contact owned a 2019 Mercedes-Benz Sprinter 3500. The contact stated while driving at 50 MPH with his wife in the front passenger seat and six passengers in the rear seats, the vehicle began to stall. There were no warning lights illuminated. The contact heard an abnormal sound coming from the engine and noticed smoke coming out of the hood and inside the cabin of the vehicle. The contact veered to the side of the road and turned off the vehicle. Both the contact and his wife exited the vehicle.
Driver parked van on a hill, put the van in park and exited the van. Was out of the van for approximately 15-20 seconds. Driver heard a pop and a grind. Turned and watched his van roll down a hill into a house. Incident was on a city street in a neighborhood. Vehicle was stationary.
Rear sway bars missing bolts attaching them to axle and just hanging loose from chassis on tiffin wayfarer motorhome. This is a known issue as identified in tiffin wayfarer forums reported by numerous owners. Although tiffin will correct it when owners identify it, tiffin points finger at mercedes although they are final dispatch of vehicle to customer and mercedes points finger at tiffin saying tiffin removes the bolts during assembly but it's not a mercedes recall item or noted campaign for them or for tiffin.
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000.