2017 Mercedes-Benz Sprinter 3500 problems
NHTSA has received 41 complaints about the 2017 Mercedes-Benz Sprinter 3500, and 17% of them involve stability control. After that come wheels (17%) and brakes (12%).
At a glance
- Complaints
- 41 filed with NHTSA
- Most reported
- Stability control 17% of complaints
- Crashes and fires
- 0 and 0
- Injuries and deaths
- 0 and 0
- Typical mileage
- 18,000 miles 24 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 13 |
| 20k to 40k miles | 8 |
| 40k to 60k miles | 2 |
| 60k to 80k miles | 0 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 1 |
What the data shows
Among the 24 complaints that report mileage, the typical (median) problem appeared at about 18,000 miles.
None of these complaints report a crash, fire, injury or death. Its complaints are less severe on average than those of 100% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2017 ranks 6th most-complained-about out of 8 model years of the Mercedes-Benz Sprinter 3500 with enough data (31 complaints in that window). It is also covered by 9 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Sprinter completely lost electrical power, engine and drive train propulsion. The tach and speedometer froze in place at 2500 RPM and 15MPH. 60 seconds passed and the dash lights blinked and then allowed me to restart vehicle. It was like the system re-booted itself. Luckily I was not at speed or in a driving lane when this happened. I had just filled the tank with diesel, my def was at 80% full and I was departing the service station. I was able to start vehicle and return home, 10 miles.
Rmp sensor failed causing vehicle to lose anti lock brakes, traction control and cruise control. Plus forced vehicle into limp mode so it would barely move to rest area to call for assistance. I've been to three dealerships with this issue and they are all very aware that these faulty sensors exist. They have been and issue for years putting 100s if not thousands of sprinter owners at extreme risk with loss of anti lock brakes and traction control at the same time.
We arrived home after a short trip, parked the vehicle and didn't see it until the next morning. We then found that both left rear tires were flat. Aired them up and drove to discount tire where we were informed that both rims were cracked at the exact same weld. The tires were in perfect condition: no bless, bubbles, or marks. Mercedes benz refused to warranty or replace the rims. We now see there is a recall pending on an esp for the rear tires - we believe that are connected issues.