2018 Tesla Model X problems
NHTSA has received 309 complaints about the 2018 Tesla Model X, and 15% of them involve forward collision avoidance. Next are electrical system (12%) and suspension (12%).
At a glance
- Complaints
- 309 filed with NHTSA
- Most reported
- Forward collision avoidance 15% of complaints
- Crashes and fires
- 63 and 4
- Injuries and deaths
- 29 and 0
- Typical mileage
- 10,000 miles 106 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 66 |
| 20k to 40k miles | 28 |
| 40k to 60k miles | 7 |
| 60k to 80k miles | 3 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 2 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 106 complaints that include odometer readings, half describe a problem before roughly 10,000 miles.
Safety-related details: 63 complaints mention a crash; 4 complaints mention a fire; 29 injuries reported. Its complaints are more severe on average than those of 84% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2018 ranks 5th most-complained-about out of 9 model years of the Tesla Model X with enough data (203 complaints in that window). It is also covered by 9 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
We had an accident 2days ago. We were in the school loop to drop off our son to school. My husband was driving and was heading towards the drop off area when everything just happened so fast, the next thing I knew is that we hit one of the in-ground installed basketball hoops. The impact was hard and deployed all the airbags on the passenger seats and the side airbag of the driver and the 2nd row passenger seats where my son was seated and also saw some smoke from the front where I was seated and I do not know…
My model x was traveling at low speed as it was near home. Before entering the curve, the x suddenly accelerated out of control. It first crashed into my other parked car in front of my house, pushing the parked car into my garage. Then it continued to hit a city light pole, breaking it at the base. The x continued to hit my next door neighbor's two cars parked outside of their home, damaging their garage. The car finally stop when it hit the wall of third neighbor' that divide up her driveway.
While driving on FSD (Full Self Driving) the vehicle was turning off the road into a parking lot and sped up and hit a vehicle while I was pressing the brake to the floor! I had to brace for impact when I hit the vehicle. I have requested the data and telemetry logs from Tesla. Everything was fine before the crash.
Audio warning glitch in tesla model x. Scenario is that the car is in park with the passenger's door and hatchback open. Car is placed in to reverse gear and the audio tone sounds warning of open door and open hatchback. Passenger's door is closed by occupant and audio signal stops, although rear hatchback is still open. Audio tone is still silent if the vehicle moves in reverse gear although the hatchback is still open.
Touch screen and main display unit and controller problems. It goes black very often, it becomes slow many times, restart takes a long time, sometimes bluetooth stop working for all devices, no sounds chimes, no audio sometimes, the blank screen stays for long time sometimes during the drive. This is big safety concern. I went to service few times and most recently today and tesla service denied the service or fix siting everything works. They asked me to restart the screen.