2020 Tesla Model X problems
NHTSA has received 217 complaints about the 2020 Tesla Model X, and 17% of them involve suspension. Next are forward collision avoidance (14%) and electrical system (13%).
At a glance
- Complaints
- 217 filed with NHTSA
- Most reported
- Suspension 17% of complaints
- Crashes and fires
- 34 and 0
- Injuries and deaths
- 15 and 0
- Typical mileage
- 5,000 miles 60 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 49 |
| 20k to 40k miles | 4 |
| 40k to 60k miles | 6 |
| 60k to 80k miles | 1 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 60 complaints that include odometer readings, half describe a problem before roughly 5,000 miles. For suspension specifically, the median reported mileage is about 4,000 miles (13 complaints with mileage).
Safety-related details: 34 complaints mention a crash; 15 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 6th most-complained-about out of 9 model years of the Tesla Model X with enough data (201 complaints in that window). It is also covered by 10 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
While idling in drive having applied my foot to the break, the dash displayed H for holding the break. My car accelerated by itself forcefully into the vehicle in front. My seat belt did not lock up, air bags did not deploy, emergency braking didn’t work, the Tesla box report does not match the dash cam timeline. This was sudden unintended acceleration and I pray it doesn’t happen to anyone else.
Was pulling out of the Starbucks drive thru when the car accelerated quickly on it's own. The brakes also failed. The vehicle only stopped after hitting a tree and a light pole. Very dangerous situation as this occurred in the morning when Starbucks is busy. State Farm insurance is in possession of the car currently. We are awaiting their findings. Police report is also pending. I did not see a warning indicator on the car or any indications of any problems.
The contact owns a 2020 Tesla Model X. The contact stated while depressing the accelerator pedal, the vehicle was making an abnormal sound. The contact stated there was a grinding and whining sound coming from the vehicle while driving approximately 30 MPH and the sound was constant. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front-end half-shaft needed to be replaced. The vehicle was not repaired.
The contact owns a 2020 Tesla Model X. The contact stated while driving approximately 55 MPH, the self-driving mode disengaged unintendedly. There was no warning light illuminated. The vehicle was taken to a Tesla Service Center, where it was diagnosed that the self-driving system had completely failed. The Service Center determined that the self-driving computer needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was notified of the failure.