2017 Tesla Model X problems
NHTSA has received 419 complaints about the 2017 Tesla Model X, and 17% of them involve electrical system. Next are suspension (14%) and steering (12%).
At a glance
- Complaints
- 419 filed with NHTSA
- Most reported
- Electrical system 17% of complaints
- Crashes and fires
- 38 and 1
- Injuries and deaths
- 65 and 56
- Typical mileage
- 30,000 miles 157 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 58 |
| 20k to 40k miles | 47 |
| 40k to 60k miles | 30 |
| 60k to 80k miles | 14 |
| 80k to 100k miles | 7 |
| 100k to 120k miles | 1 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 157 complaints that include odometer readings, half describe a problem before roughly 30,000 miles. For electrical system specifically, the median reported mileage is about 30,000 miles (39 complaints with mileage).
Safety-related details: 38 complaints mention a crash; 1 complaint mentions a fire; 65 injuries reported; 56 deaths reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2017 ranks 2nd most-complained-about out of 9 model years of the Tesla Model X with enough data (293 complaints in that window). It is also covered by 10 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
This is a complaint about the tesla autopilot. Here is a freshly uploaded video: [link removed] the owner drives hands free on an undivided road whilst using both hands to eat a burger. This is not merely a case of stupidity it is a direct consequence of the marketing of autopilot by tesla. The very name autopilot is dangerously misleading, other makers call their systems "driver assist" or "lane-keeping assist" the widely publicised claim that tesla autopilot is 40% safer than a human driver is further…
Touchscreen failure in either complete black screen or unresponsive during driving. In additional, partial function loss of the instruction panels in the mean time. This is happening once every few months that force me have to stopped on the road to reboot/deep rest the system. When its failed I loss view of rear camera, cannot operate HVAC (defogging) light, and loss of the parking assistant support.
Touch screen extremely sluggish, sometimes unresponsive during driving trip, losing many active safety features such as forward collision warning, side collision warning, rear view camera, active navigation leading to distractions from trying to use alternative hand phone navigation. Lost speedometer function while driving as shown on image below making driving unsafe. Image below showed driving on a city street while both control screens center and driver side became frozen leading to panicking distractions.