2020 Mercedes-Benz CLA250 problems
The 2020 Mercedes-Benz CLA250 has 32 complaints on file with NHTSA. The largest share (16%) concerns electrical system. After that come backover prevention (12%) and engine (12%).
At a glance
- Complaints
- 32 filed with NHTSA
- Most reported
- Electrical system 16% of complaints
- Crashes and fires
- 1 and 0
- Injuries and deaths
- 4 and 0
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
What the data shows
Safety-related details: 1 complaint mentions a crash; 4 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 5th most-complained-about out of 7 model years of the Mercedes-Benz CLA250 with enough data (30 complaints in that window). It is also covered by 11 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The contact owns a 2020 Mercedes-Benz CLA250C. The contact stated while driving approximately 75 MPH, he heard an explosion and saw that the panoramic sunroof had shattered. The contact stated no warning light was illuminated. The contact was injured by the glass with small cuts on arms and hands. The contact did not seek medical attention. The contact took the vehicle to a local dealer, where it was diagnosed with needing the sunroof to be replaced. The vehicle was not repaired.
The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disabled my vehicle on the freeway, and shattered my windshield. I had the car towed to a repair shop for further diagnostic, and they confirmed there is no front end impact or collision on my vehicle.
Multiple electrical failures, independent sensors failed prematurely. Air bags sensor, distance radar sensor, microphone sensor, ambient lighting fails intermittently, audio fails intermittently, AC fails intermittently, and engine turns off randomly. Possible defective body control module failure or electrical harness defects. Failures occur when stationary and moving. Mercedes benz refusing to investigate root cause of multiple independent system failures.