2019 Chrysler Pacifica problems
NHTSA has received 493 complaints about the 2019 Chrysler Pacifica, and 20% of them involve electrical system. Next are engine (17%) and drivetrain & axles (15%).
At a glance
- Complaints
- 493 filed with NHTSA
- Most reported
- Electrical system 20% of complaints
- Crashes and fires
- 15 and 7
- Injuries and deaths
- 5 and 0
- Typical mileage
- 18,000 miles 113 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 57 |
| 20k to 40k miles | 23 |
| 40k to 60k miles | 17 |
| 60k to 80k miles | 4 |
| 80k to 100k miles | 2 |
| 100k to 120k miles | 5 |
| 120k to 140k miles | 2 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 1 |
| 200k+ miles | 2 |
What the data shows
Of the 113 complaints that include odometer readings, half describe a problem before roughly 18,000 miles. For electrical system specifically, the median reported mileage is about 18,000 miles (17 complaints with mileage).
Safety-related details: 15 complaints mention a crash; 7 complaints mention a fire; 5 injuries reported. Its complaints are less severe on average than those of 83% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2019 ranks 7th most-complained-about out of 14 model years of the Chrysler Pacifica with enough data (350 complaints in that window). It is also covered by 7 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around.
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided.
The contact owns a 2019 Chrysler Pacifica. The contact stated that while the vehicle was stopped at a red light, the vehicle made an abnormal sound and the transmission unexpectedly shifted from drive(D) to park(P) and the vehicle shut off. No warning light was illuminated. The vehicle was able to be restarted. The contact stated that the failure occurred once a week. The contact also stated that the battery had previously been replaced.