2020 Chrysler Pacifica problems
NHTSA has received 273 complaints about the 2020 Chrysler Pacifica, and 24% of them involve electrical system. Next are engine (20%) and drivetrain & axles (13%).
At a glance
- Complaints
- 273 filed with NHTSA
- Most reported
- Electrical system 24% of complaints
- Crashes and fires
- 10 and 3
- Injuries and deaths
- 14 and 0
- Typical mileage
- 37,000 miles 38 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 13 |
| 20k to 40k miles | 8 |
| 40k to 60k miles | 6 |
| 60k to 80k miles | 1 |
| 80k to 100k miles | 4 |
| 100k to 120k miles | 3 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 3 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 38 complaints that include odometer readings, half describe a problem before roughly 37,000 miles.
Safety-related details: 10 complaints mention a crash; 3 complaints mention a fire; 14 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 10th most-complained-about out of 14 model years of the Chrysler Pacifica with enough data (229 complaints in that window). It is also covered by 5 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
My wife was stationary at a red light with my daughter in the second row. A car approached the light and slammed into the back of her car II don't think they were slowing down). She then hit the vehicle in front of her. The air bags did not deploy and the seatbelt did not fully engage. As a result, she hit the steering wheel causing fractures, a concussion and a minor brain bleed.
Exiting I-75, vehicle initially slowed but then accelerated while braking. Result was a collision with vehicle on exit ramp. Vehicle is still at collision shop. There was no forward collision warning. Air bags did not deploy despite impact that resulted in radiator being punctured by hitch of pick-up truck.
The contact owns a 2020 Chrysler Pacifica. The contact stated that while stopped at a stop light, the vehicle inadvertently lost motive power; however, the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that several unknown warning lights were illuminated.
The contact owns a 2020 Chrysler Pacifica. The contact stated that on several occasions while driving at various speeds, the STOP/START system warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that unknown parts needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 19V348000 (Electrical System). The manufacturer was notified of the failure. The failure mileage was approximately 33,000.