2020 Ford Fusion problems
Owners have filed 271 complaints with NHTSA about the 2020 Ford Fusion. Drivetrain & axles is the most reported problem area, at 24% of complaints. After that come engine (22%) and electrical system (14%).
At a glance
- Complaints
- 271 filed with NHTSA
- Most reported
- Drivetrain & axles 24% of complaints
- Crashes and fires
- 13 and 6
- Injuries and deaths
- 7 and 0
- Typical mileage
- 71,000 miles 68 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 10 |
| 20k to 40k miles | 11 |
| 40k to 60k miles | 3 |
| 60k to 80k miles | 16 |
| 80k to 100k miles | 10 |
| 100k to 120k miles | 10 |
| 120k to 140k miles | 6 |
| 140k to 160k miles | 2 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Among the 68 complaints that report mileage, the typical (median) problem appeared at about 71,000 miles. For drivetrain & axles specifically, the median reported mileage is about 77,000 miles (22 complaints with mileage).
Safety-related details: 13 complaints mention a crash; 6 complaints mention a fire; 7 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 12th most-complained-about out of 15 model years of the Ford Fusion with enough data (236 complaints in that window). It is also covered by 3 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Tl* the contact rented a 2020 ford fusion from hertz car rental. The contact stated while driving 25 MPH on a incline hill, a strange sound occurred and the vehicle started to slow down. The contact depressed the acceleration pedal , however the vehicle started to roll backwards down the hill causing the vehicle to crash into two other vehicles. No warning lights was illuminated. The air bags failed to deploy. The vehicle was damaged on the driver side door and the back light was dented.
The contact owns a 2020 Ford Fusion. The contact stated that after stopping to make a left turn; while in the middle of completing the turn, another vehicle approaching from the rear crashed into the driver’s side front and rear doors, dragging the vehicle for several feet before coming to a stop. The contact stated that the driver’s front and rear doors were completely destroyed however, none of the air bags deployed.
As I was crossing an intersection, a vehicle ran through a red light and hit the front of my vehicle. There was significant damage to the whole front end and my vehicle was shifted to the left due to the impact. My air bags did not deploy. I injured my head and neck by striking the sun visor which cause a laceration and a cervical strain. My vehicle has been maintained well and there was no indication of air bag malfunction prior to the crash. Insurance adjuster has not inspected the vehicle yet.
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable.
The contact owns a 2020 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine stalled. No warning lights illuminated. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinders 3 and 4. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,127.