2020 Mazda CX-5 problems
The 2020 Mazda CX-5 has 156 complaints on file with NHTSA. The largest share (19%) concerns electrical system. Next are engine (12%) and forward collision avoidance (11%).
At a glance
- Complaints
- 156 filed with NHTSA
- Most reported
- Electrical system 19% of complaints
- Crashes and fires
- 19 and 0
- Injuries and deaths
- 9 and 0
- Typical mileage
- 3,000 miles 31 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 26 |
| 20k to 40k miles | 2 |
| 40k to 60k miles | 1 |
| 60k to 80k miles | 0 |
| 80k to 100k miles | 1 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 1 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 31 complaints that include odometer readings, half describe a problem before roughly 3,000 miles.
Safety-related details: 19 complaints mention a crash; 9 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 7th most-complained-about out of 14 model years of the Mazda CX-5 with enough data (139 complaints in that window).
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Bought a mazda cx5 june 2020 and it was involve in a accident sept 17th 2020 do to brake failure. My mother was driving the vehicle and attempted parking in a apartment complex when the vehicle failed to stop and collided with the facility 20ft in front of the parking space. At the incident, I the owner, found 3 damage rotors were the flaw came from heavy grinding at the caliber (see attach photos).
The vehicle accelerated on its own, while I was parking. My foot was on the brake when the vehicle just took off. It continued to accelerate until a building stopped it. I continued to brake but the vehicle did not stop. Once the vehicle collided with building, saw on the digital read out the "Brake System Malfunction" and then Camera Malfunction. The vehicle was towed from the site and the insurance adjuster has sent me word that the vehicle is a total loss.
After picking-up a brand new car from mazda dealership, I was returning home using a 3-lane I-75 highway, as always extremely busy. To stay in this traffic I was forced to drive at 70 MPH, which is the local speed limit. It turns out that from the speed of 60 MPH up, the car didn't want to drive in a straight line on its own and required continuous steering wheel corrections. This created a hazardous driving condition considering the fact that the adjacent lanes were packed-up with the other vehicles.
The auto lift gate opens on its own. We just bought this in july and have found it opened on at least 4 occasions. Once outside and the other times in the garage. It opened in the garage and did not realize it when I pushed the garage door opener. It was abutted against the door and caused damage to the lift gate. It is not the fob, because we tried it inside with the door shut and the lift gate does not open.