2004 Cadillac SRX problems
Owners have filed 324 complaints with NHTSA about the 2004 Cadillac SRX. Stability control is the most reported problem area, at 13% of complaints. Next are electrical system (11%) and engine (11%).
At a glance
- Complaints
- 324 filed with NHTSA
- Most reported
- Stability control 13% of complaints
- Crashes and fires
- 34 and 3
- Injuries and deaths
- 25 and 0
- Typical mileage
- 69,000 miles 261 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 53 |
| 20k to 40k miles | 23 |
| 40k to 60k miles | 38 |
| 60k to 80k miles | 38 |
| 80k to 100k miles | 34 |
| 100k to 120k miles | 25 |
| 120k to 140k miles | 19 |
| 140k to 160k miles | 9 |
| 160k to 180k miles | 13 |
| 180k to 200k miles | 2 |
| 200k+ miles | 7 |
What the data shows
Of the 261 complaints that include odometer readings, half describe a problem before roughly 69,000 miles. For stability control specifically, the median reported mileage is about 76,000 miles (35 complaints with mileage).
Safety-related details: 34 complaints mention a crash; 3 complaints mention a fire; 25 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2004 ranks 8th most-complained-about out of 13 model years of the Cadillac SRX with enough data (106 complaints in that window). It is also covered by 7 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
After striking a tree at 5 MPH vehicle caught on fire and burned. Consumer sustained a foot injury, and taken by ambulance to a hospital.
Vehicle was parked when consumer released the brake. Vehicle accelerated backwards, jumped the curb and hit a tree. Mr. Howard kaplan and mr. Anthony mc clain were both assigned the same odi #$ 10064585. Vehicle was parked in an incline with wheels turned to the left. When vehicle moved backwards, consumer tried to stop the vehicle but failed. In addition, consumer doesn't know what gear the vehicle was in upon releasing the parking brake.
Dt: while driving consumer was turning in from an intersection and the power steering pump went out, and vehicle hit a parked car. Power steering failed twice prior to crash. Consumer found out there was a recall, but was not notified of the recall. The car was repaired since crash, but problem recurred. The insurance company and cadillac said the problem was not the power steering pump. They offered me no investigative report.
Airbag deployment when car turned into the on position. Injuries in this case none. Possible injuries for other people include children sitting in lap when car is started, head close to the steering wheel when car is started, permanent deafness, blindness, or death. This problem has been recalled but not in my vehicle. Cause is faulty airbag diagnostic unit which can set off airbags when testing occurs.
Driving to norman oklahoma from flower mound tx. In 2004 cadillac srx. Stability system light comes on multiple times. About an hour into trip service stability system message comes on. Got out book said to get to dealer immediately. Call dealer and he said not to worry but after reading other customer complaints. I am afraid to drive and a couple of times, it felt like wheels were locking up and that I could have had a serious accident.