2016 Cadillac SRX problems
Owners have filed 210 complaints with NHTSA about the 2016 Cadillac SRX. Lighting is the most reported problem area, at 48% of complaints. Next are suspension (8%) and electrical system (7%).
At a glance
- Complaints
- 210 filed with NHTSA
- Most reported
- Lighting 48% of complaints
- Crashes and fires
- 18 and 1
- Injuries and deaths
- 17 and 3
- Typical mileage
- 45,000 miles 82 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 10 |
| 20k to 40k miles | 25 |
| 40k to 60k miles | 17 |
| 60k to 80k miles | 15 |
| 80k to 100k miles | 9 |
| 100k to 120k miles | 2 |
| 120k to 140k miles | 4 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 82 complaints that include odometer readings, half describe a problem before roughly 45,000 miles. For lighting specifically, the median reported mileage is about 62,000 miles (34 complaints with mileage).
Safety-related details: 18 complaints mention a crash; 1 complaint mentions a fire; 17 injuries reported; 3 deaths reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2016 ranks 7th most-complained-about out of 13 model years of the Cadillac SRX with enough data (139 complaints in that window). It is also covered by 2 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
I was involved in a severe front end collision. I was in motion traveling at a fairly high rate of speed on the interstate. I rear ended a truck after someone stopped suddenly in front of the truch. None of the vehicle's air bags deployed. The front end of the car was severely damaged. I flew into the dashboard and steering wheel and since there were no airbags hit my arms, chest, and knee. I am severely bruised and my arm and wrist may have damage.
I was traveling at 55 MPH down the highway and a car pulled out in front of me while making a left turn against signal. I attempted to stop however due to the lack of time, short distance and rain slicked highway I was unable to stop striking her car on her mid passenger side with the front of my car. The airbag at no point deployed.
Tl* the contact owns a 2016 cadillac srx. While stationary, the contact's vehicle was rear ended by another vehicle. As a result, the vehicle the contact struck hit the preceding vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the back and neck, which required medical attention. The vehicle was towed. The manufacturer was not made aware of the crash. The failure mileage was 20,000.
Vehicle was purchased 11 days ago. Today, with about 581 miles on the odometer. When starting to drive, the vehicle would accelerate; however, on the upshift from 1st into 2nd (not sure, it could be from 2nd to 3rd, the transmission shifted into neutral instead of shifting to the next gear. Pulled over and stopped. Then tried to accelerate again from stop. Same problem, transmission would shift from 2nd gear into neutral, while the shift lever was in "d". Reverse does not work at all.
The cue screen delaminated and looks like spider webs. Unit no longer functions to touch. I had to have the screen replaced for $400.00 out of pocket. GM won't cover this known problem. I finally gave up on GM and had it repaired myself on 7-30-2020.