2014 Jeep Cherokee problems
Owners have filed 3,977 complaints with NHTSA about the 2014 Jeep Cherokee. Drivetrain & axles is the most reported problem area, at 37% of complaints. Next are engine (13%) and electrical system (11%).
At a glance
- Complaints
- 3,977 filed with NHTSA
- Most reported
- Drivetrain & axles 37% of complaints
- Crashes and fires
- 98 and 34
- Injuries and deaths
- 69 and 0
- Typical mileage
- 36,000 miles 2,797 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 941 |
| 20k to 40k miles | 549 |
| 40k to 60k miles | 471 |
| 60k to 80k miles | 325 |
| 80k to 100k miles | 266 |
| 100k to 120k miles | 123 |
| 120k to 140k miles | 49 |
| 140k to 160k miles | 32 |
| 160k to 180k miles | 23 |
| 180k to 200k miles | 7 |
| 200k+ miles | 11 |
What the data shows
Of the 2,797 complaints that include odometer readings, half describe a problem before roughly 36,000 miles. For drivetrain & axles specifically, the median reported mileage is about 34,000 miles (1,105 complaints with mileage).
Safety-related details: 98 complaints mention a crash; 34 complaints mention a fire; 69 injuries reported. Its complaints are less severe on average than those of 86% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2014 ranks 1st most-complained-about out of 21 model years of the Jeep Cherokee with enough data (2,656 complaints in that window). It is also covered by 13 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Tl* the contact owned a 2014 jeep cherokee. While driving the vehicle at an unknown speed, the vehicle veered to the left when the contact turned the steering wheel to the right. As a result, the vehicle crashed into a field and caught fire. The vehicle was destroyed. A police report was filed. The contact sustained injuries to the back and right leg that required medical attention. The manufacturer was notified of the failure. The VIN was unavailable. The failure mileage was 27,000.
My daughter was stopped at a traffic light and a car hit the truck behind her and pushed it into her and pushed her into the car in front of her. She seen the car coming and not stopping so she hit the brakes hard, so she didn't hit the car in front of her hard. The air bags didn't deploy and she hit her head and sustained a very bad concussion and lost the hearing in her left ear. She hit her head so hard it has a white matter spot on her brain.
Tl* the contact owns a 2014 jeep cherokee. While driving at approximately 20 MPH, the engine stalled without warning. The failure recurred numerous times. The vehicle was taken to a dealer, but the diagnostic results were unknown. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,000.
While driving the vehicle, all of a sudden there was a shutdown of the vehicle's computer/electrical system, a loss of any steering control, an immediate vehicle deceleration with no ability to correct by accelerating, and a loss of braking control.