2017 Jeep Cherokee problems
Owners have filed 1,942 complaints with NHTSA about the 2017 Jeep Cherokee. Drivetrain & axles is the most reported problem area, at 33% of complaints. Next are electrical system (18%) and engine (14%).
At a glance
- Complaints
- 1,942 filed with NHTSA
- Most reported
- Drivetrain & axles 33% of complaints
- Crashes and fires
- 42 and 8
- Injuries and deaths
- 44 and 0
- Typical mileage
- 40,000 miles 1,171 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 196 |
| 20k to 40k miles | 359 |
| 40k to 60k miles | 357 |
| 60k to 80k miles | 110 |
| 80k to 100k miles | 70 |
| 100k to 120k miles | 29 |
| 120k to 140k miles | 25 |
| 140k to 160k miles | 11 |
| 160k to 180k miles | 5 |
| 180k to 200k miles | 0 |
| 200k+ miles | 9 |
What the data shows
Of the 1,171 complaints that include odometer readings, half describe a problem before roughly 40,000 miles. For drivetrain & axles specifically, the median reported mileage is about 47,000 miles (403 complaints with mileage).
Safety-related details: 42 complaints mention a crash; 8 complaints mention a fire; 44 injuries reported. Its complaints are less severe on average than those of 87% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2017 ranks 4th most-complained-about out of 21 model years of the Jeep Cherokee with enough data (1,408 complaints in that window). It is also covered by 6 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.
The vehicle didn’t have any warning lights or messages on dashboard. Someone ran a red light and hit my car while we were both going over 40mph and my airbags didn’t deploy but there’s did.. my car got towed as it wasn’t drivable anymore and was told the airbags where suppose to deploy but they didn’t.
Jeep will stall while driving. Engine will shut off, lose power steering, cannot accelerate to try to get out of harms way, battery, oil and engine light will come on and receive a message saying to "shift to park or neutral to start the vehicle". If you want a couple minutes the jeep struggle to turnover but eventually will. This is extremely dangerous and this vehicle needs to be recalled immediately!!!! This is a major safety issue!!! It has happened to me 6 times in the past 3 weeks.
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.