2019 Jeep Cherokee problems
Owners have filed 2,487 complaints with NHTSA about the 2019 Jeep Cherokee. Drivetrain & axles is the most reported problem area, at 33% of complaints. Next are engine (19%) and electrical system (14%).
At a glance
- Complaints
- 2,487 filed with NHTSA
- Most reported
- Drivetrain & axles 33% of complaints
- Crashes and fires
- 66 and 28
- Injuries and deaths
- 56 and 0
- Typical mileage
- 19,000 miles 1,119 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 566 |
| 20k to 40k miles | 202 |
| 40k to 60k miles | 115 |
| 60k to 80k miles | 83 |
| 80k to 100k miles | 66 |
| 100k to 120k miles | 36 |
| 120k to 140k miles | 32 |
| 140k to 160k miles | 14 |
| 160k to 180k miles | 4 |
| 180k to 200k miles | 1 |
| 200k+ miles | 0 |
What the data shows
Of the 1,119 complaints that include odometer readings, half describe a problem before roughly 19,000 miles. For drivetrain & axles specifically, the median reported mileage is about 51,000 miles (312 complaints with mileage).
Safety-related details: 66 complaints mention a crash; 28 complaints mention a fire; 56 injuries reported. Its complaints are less severe on average than those of 83% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2019 ranks 3rd most-complained-about out of 21 model years of the Jeep Cherokee with enough data (1,688 complaints in that window). It is also covered by 11 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
I was involved in a single vehicle accident at 5 am on October 5, 2023 on a rural road in Deland, Florida. I was on an unfamiliar road with a sharp curve and as I was trying to slow down the I was unable to slow down or steer the vehicle. It slammed into a cluster of trees and immediately the engine caught fire. I crawled out of the vehicle in pain from the force of the crash and was disoriented. A good Samaritan came to my aide and called the Volusia County Sherriff.
When a phone call comes in, the ring volume is extremely high. It is heart stopping, it makes you jump, you are distracted in traffic trying to quickly turn it down before you even think to answer it. I've read hundreds of comments from other jeep owners on-line that have the same problem. I was told by jeepcare that the car is "operating as designed" and they can't adjust the default volume down from the volume level of 15.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, a grinding/humming noise would come from the vehicle. The vehicle was taken to a certified mechanic, who diagnosed that both the front and rear Power Transfer Units failed, causing additional damage to the bearings. The vehicle was not repaired. The mechanic informed the contact about NHTSA Campaign Number 26V290000 (Power Train), which covers the same failure. The mechanic referred them to the manufacturer.